Before you write

Most answers are already here.

Track your order, or open any question below. These cover what most customers ask us.

Where is my order?

Track your parcel with your order number. Tracking goes live within 2 hours of shipping, and we send you the link the moment your order leaves us.

Track your order
How can I change or cancel my order?

Before it ships (we ship within 48 hours, Mon–Fri): reply to your order confirmation, or message us via our contact form, and we'll update the size, the shipping address, or cancel it. Once it has shipped, the easiest path is to receive it and return what doesn't work within 14 days.

What if my order arrives damaged or wrong?

That shouldn't happen. Every order leaves us hand-checked. If it does: photograph the issue and message us via our contact form within 7 days. We send a replacement or refund the same day. Return shipping in this case is on us, with no restocking fees.

How do I pick the right size?

The size guide on the product page maps your usual bra size to ours. Most mothers keep their pre-pregnancy band size and go up one cup. Between two sizes? Size up, not down. Postpartum breasts fluctuate, and a slightly looser bra is more forgiving than a tight one. Still unsure before you order? Reply to your order confirmation and we'll help or use our size guide.

Will it actually stop leaks?

Yes, for the typical between-feed leak. Each cup absorbs up to 30 ml, equivalent to two saturated nursing pads.

How do I wash it?

Machine wash at 30°C with similar colours. Hang dry. The fabric is built for repeated wash cycles. Like any garment that gets soaked through, give it time to fully dry between wears. That's why most mothers keep 2 or 3 in rotation.

Is it safe for my baby's skin?

Yes. OEKO-TEX® STANDARD 100, Class I (cert 11-36224), the strictest certification tier, for textiles in direct contact with babies under three years. No latex, no disposable-pad chemicals, no hidden coatings. The same safety standard as your baby's own clothing.

How do I return an item?

Message us via our contact form within 14 days of delivery with your order number, and we'll send you a return label. The packaging seal must be intact, for hygiene reasons. Once we receive the parcel, your refund is processed within 5 working days.

When will I get my refund?

Within 5 working days of us receiving your return. We let you know the moment the refund leaves us. From your bank's side, EUR transfers usually clear the same day, and some credit cards take 1–3 working days to show.

Didn't find it? Write us

Still have a question?

Based in Belgium. We reply within 24 hours on weekdays.

We made Vemorina to be one less thing to manage. Getting help should feel the same way.